Academic and Professional Background

CIO of a 425-bed Level 1 Trauma Medical Center, Burn Center, and Clinical Research Center with a proven track record of delivering high-level strategic vision to drive success within the hospital and IT division. Provides information management and technology support for over 10,000 employees across 70 different medical facilities. Manages 200+ employees and $30M annual budget. Executive and technical responsibility for information management and technology support of all clinical and administrative functions. Assists clinical staff in assimilating technology best practices into their daily operations to improve healthcare delivery. Directly accountable for compliance to technology standards to the Joint Commission.

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•    Successfully Delivered Large-Scale Cerner EHR Project: Expertly managed the complex implementation of the Cerner Electronic Health Records (EHR) system across the organization. This ambitious project involved training over 10,000 users, managing a team of 400 super-users, and coordinating a multitude of tasks. My strategic leadership and meticulous planning ensured an immensely successful Go Live, driving significant improvements in our healthcare delivery processes.

•    Implemented and Deployed Integrated ERP System: Successfully implemented and deployed an Enterprise Resource Planning (ERP) system that seamlessly integrated patient accounting, medical coding, and patient registration capabilities with our Electronic Health Record system. This strategic initiative enhanced operational efficiency, improved data accuracy, and supported comprehensive patient care management by providing a unified platform for all critical healthcare services.

•    Executed Major Network Migration with Zero Data Loss: Successfully performed a comprehensive network migration, transitioning our data center and large applications to a centralized local core infrastructure. The complex project was executed flawlessly, with zero data loss, demonstrating my expertise in IT infrastructure management, strategic planning, and risk mitigation. This significant achievement ensured the seamless continuity of our business operations and fortified the resilience of our IT systems.

•    Revamped Contract Award Processes, Saving Thousands in Penalties: Developed and implemented new procedures for contract awards, effectively eliminating late contracts and associated penalties. This strategic overhaul reduced the number of late contracts from 10 to zero, resulting in substantial cost savings. The initiative showcased my ability to identify inefficiencies, devise practical solutions, and successfully execute changes that have a significant positive impact on the organization's bottom line.

•    Spearheaded Strategic Capital Resource Acquisition for Infrastructure Upgrades: Devised and implemented a comprehensive strategic plan to secure necessary capital resources for significant infrastructure upgrades. Leveraged strong financial acumen, strategic planning, and negotiation skills to successfully secure funding from various sources, resulting in a substantial improvement to the organization's infrastructure of cellphone reception and network operations.

•    Leveraged IT Governance to Align IT and Organizational Priorities: Successfully applied IT governance principles to ensure that IT initiatives were fully aligned with the organization's strategic objectives. By facilitating effective communication between IT and business units, I ensured that technology investments were prioritized based on their potential to drive operational efficiency and business growth.

•    Revamped Customer Service Process with Customer-Centric Focus: Transformed our customer service process by adopting a more customer-centric approach and increasing touch points between our division and our customers. Improved upon SLAs to ensure consistent and high-quality service delivery, routinely exceeding expectations. This initiative led to enhanced customer satisfaction, stronger relationships, and improved overall service performance. 

•    Deployed Tele Critical Care to monitor COVID-19 Pandemic patients to extend and preserve critical care clinical staff across the facility, Censitrac to support the Sterile Processing Department in the tracking of instruments and trays throughout the perioperative loop, and AvaSure Tele-sitter which are mobile carts supporting in room patient monitoring providing 2-way audio video monitoring, allowing staff to mitigate patient falls.

•    Successfully assisted the clinical research department in addressing non-compliant analyzers through strategic IT solutions and expertise, ensuring accurate and efficient data analysis and regulatory compliance.

•    Most Wired Recognition for the last 4 years, resulted in greater recognition for the hospital.